Director of Terminal Operations, Dickie Davis, helps 2 very angry passengers whose luggage has gone missing. When the police department spots the thief while running surveillance, a pursuit ensues.
The Director of Terminal Operations, Dickie Davis, radios to the Information Counter that she is going to check the Lost and Found for a British couple's missing luggage.
Darius Bradshaw keeps his radio close at hand so he can communicate the latest details on the whereabouts of the baggage thief to the terminal operations agents as he checks the security cameras at the airport.
Dickie ventures through a cascade of items hoping to uncover the British couple's missing baggage, after Ernie informs her that the checkered suitcase she is looking for is not in the system.
MIA's baggage belt system is 10 miles long and processes roughly 3,800 bags per hour. It takes a lot of manpower to haul 100,000 passengers-worth of belongings to and from airplanes every day -- the ramp crews must make every minute count so flights aren't delayed!
The Operations Control room is the nerve center of Miami International Airport. When Darius Bradshaw spots a suspicious individual lurking around the baggage carousels at MIA, he radios the terminal operations agents to investigate.
Dickie Davis is awestruck at some of the items that passengers leave behind while traveling through MIA. Ernie Alonso shows off a NFL football signed by a player -- not one of the strangest but one surely missed by its owner.
Lauren sweeps the airfield while the Miami-Dade Police Department sets up for their luggage sting. With the K9 units ready to deploy, no baggage thief is going to escape from MIA with a passenger's personal belongings tonight!
Senior Terminal Operations Agent Tony Cooper talks about some of his craziest experiences from his 38 years working at Miami International Airport.
After visiting Lost and Found, Dickie calls the Information Counter to let them know that the British couple's lost luggage was not turned in. The airline issues the couple a voucher to cover the cost of their missing belongings.
Jacqueline and Clinton return home to London without their belongings, but they are promised a $315 voucher for the wrongdoings of the luggage thief. Security never sleeps at MIA -- even during this beautiful sunset reflecting over the airfield.