Miami International Airport is a Category X Airport, meaning it's at the highest risk for terrorist attack. When an incoming flight squawks a hijack code to the tower, it triggers a SWAT response.
When 600 passengers from 2 flights attempt to check-in simultaneously, Darius arrives on the scene to face a mob of angry passengers.
With it looking like a flight will be cancelled, Albert knows his day is going to get longer and his team has to work harder to keep the rest of the flights moving on schedule.
Heidi keeps the frustrated passengers organized.
Albert's crew gets ready to unload luggage -- all part of keeping things moving and getting passengers their bags.
Lauren is relieved that the penalty box scare was nothing more than a child's curiosity. The airfield’s penalty box is where the planes are brought when there is a security scare onboard.
Albert gets a co-worker to help him hitch up a luggage trailer.
Airport staff on the airfield.
The Operations Control Room is a busy place, where multitasking is all part of the job.
Heidi explains the situation to Darius over her walkie-talkie. She is quickly becoming overwhelmed by the cancelled flight dilemma.
Khristine explains the potential serious problems that could arise when a plane has hydraulic problems. You can never be too careful when dealing with lives -- even if the fall out will create disgruntled passengers.