Watch Travel Channel App

Can I watch videos without logging in?

Why do I need to log in to watch videos?

How do I know which episodes and clips I can watch without signing in?

I don't know the login information for my provider. What should I do?

My provider is not listed. Can I still watch Travel Channel videos?

Why don't I see more full episodes?

Will you be adding new videos to the app?

The audio plays but the screen is black, the video is slow to load, or the display looks fuzzy.

Why do I sometimes see the message "Unfortunately, this video cannot currently play?"

Can I watch videos when I'm not connected to the Internet?

There is no sound on my iOS device.

I am having difficulty downloading the app.

My app won't load or quits unexpectedly.

How do I send you a question or suggestion?

Is there an easy way to find a particular video?

What is the Watchlist?

I added a video to my Watchlist but I don't see it listed.

How can I share a video using Facebook or Twitter?

I don't want to share what videos I'm watching. Can I turn sharing off?

Where can I learn more about Travel Channel shows?

Can I watch videos without logging in?
Yes, you can watch a variety of clips, full TV episodes and original TravelChannel.com content without signing in. Our newest TV episodes will usually require signing in with your provider credentials.

Why do I need to log in to watch videos?
You can watch a variety of clips and full episodes without signing in. For access to even more of the latest full episodes of your favorite shows, log in using the username and password provided by your television service provider.

How do I know which episodes and clips I can watch without signing in?
Videos that are only available after sign-in are displayed with a lock icon.

I don't know the login information for my provider. What should I do?
Please contact your television service provider for information about your login information.

My provider is not listed. Can I still watch Travel Channel videos?
Yes, you will still have access to lots of other great video content. If you click the "My provider is not listed" option on the Login screen, we will display only video content that does not require login. Please note: we are working to add more television providers in the future and will alert all users when new providers are added.

Why don't I see more full episodes?
Our agreements with television providers allow for a limited selection of full episodes without signing in. For access to all of the latest episodes and full seasons of your favorite shows, sign in using your provider credentials.

Will you be adding new videos to the app?
Yes, new video episodes and clips are added frequently.

The audio plays but the screen is black, the video is slow to load, or the display looks fuzzy.
This app uses adaptive bitrate streaming to optimize the video experience for the user. Therefore, you must use WiFi to ensure you are able to watch the video to the fullest extent. Otherwise, you may experience a video that intermittently plays, or a black screen.

Why do I sometimes see the message "Unfortunately, this video cannot currently play?"
You may receive this message for two reasons.

  • The app is momentarily unable to confirm that you are logged in to your television provider account. You should wait a few minutes, then try again.
  • The parental controls on your television provider account are blocking access to the selected video. Please contact your television service provider for assistance.

Can I watch videos when I'm not connected to the Internet?
No, you must be connected to the Internet to watch Travel Channel's video episodes and clips.

There is no sound on my iOS device.
With the newer operating systems, Apple changed the little button next to the volume to be a mute button. The orientation lock is now handled in software (double click the home button and then swipe left). Try sliding the button up or slide towards you (located above the volume controls). Below is a link for your reference.

http://support.apple.com/kb/HT4085?viewlocale=en_US&locale=en_US

If this doesn't resolve your issue, go to "general settings" and confirm that the side switch is set from rotation to mute.

I am having difficulty downloading the app.
Downloading Watch Travel Channel works best with a strong WiFi connection. If your session "times out," you might need to begin the download again. Here's a tip: temporarily turn off the Auto Lock option on the device. This should prevent "sleep" mode from starting before your download completes.

My app won't load or quits unexpectedly.
Visit The Apple Troubleshooting Assistant for help resolving many app issues: Apple Troubleshooting Assistant

How do I send you a question or suggestion?
Choose Feedback, under the Settings icon or More option to make a suggestion or report an issue with the app. You can also request support by sending an email to App-TravelChannel@travelchannel.com. Please include a description of the problem, your device type and version, and your iOS version.

Is there an easy way to find a particular video?
You can find videos in a variety of ways. Use the Shows, Destinations, Hosts, and Interests tabs to find video that matches a particular show, host or topic. You can also search for a particular show name or video title by clicking the Search icon.

What is the Watchlist?
The Watchlist gives you an easy way to organize videos and shows so you can watch them at your convenience. If you save a show to the Watchlist, episodes will be marked with a "New" indicator when new episodes are available to watch. The Watchlist also holds videos you have started watching so you can continue them at another time.

I added a video to my Watchlist but I don't see it listed.
Video content may be updated or removed due to contractual restrictions. In this case, the video will be removed from your Watchlist.

How can I share a video using Facebook or Twitter?
Click the Share button and choose Twitter, Facebook or Email. For social networks, you will be prompted to enter your credentials and allow the Watch Travel Channel app to share information.

I don't want to share what videos I'm watching. Can I turn sharing off?
Videos will only be shared when you click the Share button.

Where can I learn more about Travel Channel shows?
Learn more at http://www.travelchannel.com/.