Homeland Security

A high-stakes visit from the head of Homeland Security starts with a scare and escalates to a nightmare. Meanwhile, employees are cut, creating a bottleneck at Customs and Border Protection that impacts passengers, celebrities and flight crews alike.

From This Episode

Senior Terminal Operations Agent Heidi Anthony
Senior Terminal Operations Agent Heidi Anthony

Senior Terminal Operations Agent Heidi Anthony

Senior Terminal Operations Agent Heidi Anthony is assigned to meet Rod Stewart at the gate. Heidi explains how celebrities are brought through fast access lines to quickly clear them through Customs and Border Protection. 960 1280

  

Interjet Station Manager Lydia Juarrero

Interjet Station Manager Lydia Juarrero

Interjet Station Manager Lydia Juarrero is updated on the status of passenger check-ins at the ticket counter. 960 1280

  

The Miami-Dade Police Department

The Miami-Dade Police Department

The Miami-Dade Police Department tightens security to prepare for the arrival of the Secretary of Homeland Security Janet Napolitano. 960 1280

  

Khristine Perez

Khristine Perez

Khristine Perez controls the flight information boards that display delays and cancellations in the terminal. 960 1280

  

Passenger Service Agent Randy Perez

Passenger Service Agent Randy Perez

Passenger Service Agent Randy Perez informs Lydia Juarrero that the flight crew might be delayed at passport control since there is only a single Customs and Border Protection Officer available to clear them. 960 1280

  

Miami-Dade Fire Rescue Chief Kilby

Miami-Dade Fire Rescue Chief Kilby

Miami-Dade Fire Rescue Chief Kilby updates his crew about the preparations for the arrival of Janet Napolitano. Firefighters are on the scene in case anything should go wrong. 960 1280

  

TSA Coordination Center Manager Darrell Brooks

TSA Coordination Center Manager Darrell Brooks

TSA Coordination Center Manager Darrell Brooks points out the passenger who is believed to be carrying a loaded handgun through the security checkpoint. 960 1280

  

The Interjet flight crew

The Interjet flight crew

The Interjet flight crew has 75 minutes to prepare the plane for departure to Mexico City. 960 1280

  

TSA Supervisor Daniel Tabares

TSA Supervisor Daniel Tabares

TSA Supervisor Daniel Tabares informs a passenger that prohibited items found in a carry-on can be confiscated. 960 1280

  

Ericka Middleton

Ericka Middleton

Ericka Middleton explains how she tries to keep passengers calm as they endure long lines due to sequestration. 960 1280

  

Security Director Lauren Stover

Security Director Lauren Stover

Security Director Lauren Stover listens intently to the speech given by Secretary of Homeland Security Janet Napolitano about sequestration. 960 1280

  

Richard Marquez

Richard Marquez

Richard Marquez is notified of a passenger entering a security checkpoint with a loaded weapon. 960 1280

  

Miami International Airport

Miami International Airport

Heidi attempts to calm passengers in the terminal who are frustrated because of the long lines. 960 1280

  

Randy Perez and Lydia Juarrero

Randy Perez and Lydia Juarrero

Passenger Service Agent Randy Perez and Interjet Station Manager Lydia Juarrero celebrate the flight departing a minute ahead of schedule. 960 1280

  

More from Travel Channel

Sam Brown Plays Like a Local

Sam Brown savors the hot and cool attractions of Miami's Little Havana.