Ocean Manor Undercover

Anthony Receives a Room Key
Anthony watches secret footage from Ocean Manor Resort in Fort Lauderdale, FL, exposing a housekeeping department that is underperforming. Upon his return, Anthony cuts through the owner's crappy excuses to get to the root of the hotel's many remaining problems.

Wanna be like Anthony? Visit Coyle Hospitality to learn how you can become a hotel mystery shopper at some of the world's finest hotels and resorts.

From This Episode

The Ocean Manor Resort Hotel in Fort Lauderdale, FL
The Ocean Manor Resort Hotel in Fort Lauderdale, FL

The Ocean Manor Resort Hotel in Fort Lauderdale, FL

An exterior view of the Ocean Manor Resort Hotel in Fort Lauderdale, FL. 960 1280

  

Anthony and Frank at the Tiki Bar

Anthony and Frank at the Tiki Bar

Anthony sits at the tiki bar with Frank Talerico, the owner of the Ocean Manor Resort Hotel. 960 1280

  

Anthony Inspects the Entrance to the Ocean Manor Resort

Anthony Inspects the Entrance to the Ocean Manor Resort

Much to his disgust, Anthony inspects the outdoor entrance area of the hotel -- the first place guests see upon arrival. 960 1280

  

Pool Deck and Tennis Court

Pool Deck and Tennis Court

A view of the Ocean Manor pool deck and tennis court. 960 1280

  

Anthony Gives Frank Advice

Anthony Gives Frank Advice

Anthony gives Frank some ideas on how to bring more customers to the hotel’s beach bar. 960 1280

  

Early Check-In

Early Check-In

Anthony walks through the entrance of the hotel for his early check-in. 960 1280

  

Stand-Up Morning Meeting

Stand-Up Morning Meeting

Anthony talks to the Ocean Manor staff at their first-ever stand-up morning meeting. 960 1280

  

Anthony Receives a Room Key

Anthony Receives a Room Key

Anthony receives a room key and is ready to inspect the room he's been given. 960 1280

  

Anthony Talks With Hotel Guests

Anthony Talks With Hotel Guests

Anthony talks with several hotel guests about their complaints. The guests are particularly upset about having to clean their own rooms. 960 1280

  

Anthony Gives Constructive Criticism

Anthony Gives Constructive Criticism

Anthony gives some constructive criticism to Frank and Mike, the hotel's new operating manager. 960 1280

  

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